Shipping and Returns

Delivery Policy

Subject to stock availability and confirmed payment, orders are usually dispatched within 48 hours. Orders below 2 kgs in weight are sent by Royal mail. Orders over 2Kgs will be sent by courier and will need to be signed for. Orders outside the UK will be sent by Royal Airmail up to 2 kgs. Orders above this weight will be sent by courier.

Although every effort is made to dispatch orders promptly, delivery schedules can sometimes be delayed if orders are received near to or during UK national holidays. During these times, customers should allow 2-3 working days for dispatch.


Shipping and Handling


Goods will be dispatched to the “delivery” address provided by you during the checkout process. Time of delivery cannot be guaranteed, unless a timed delivery service is specifically requested. As such we accept no responsibility or liability for delivery delays once consignments have been dispatched from our business premises.


Back Orders


Any purchase item(s) found to be out of stock will be back ordered for delivery when available. Affected customers will be contacted at the earliest opportunity to report delays and discuss any possible product exchange. If we fail to deliver any goods within 30 days of receiving your order, we will refund in full any payment made in respect for such goods. We reserve the right to withdraw acceptance of your order, in whole or part, if any goods are not readily available to us and to refund in full any payment you have made for such goods. All readily available goods ordered will be dispatched through our normal delivery schedule.


Refunds or Returns


Your right to cancel the contract: If you return an item in an unused condition within fourteen days of delivery, we will be happy to refund the original price of the item (subject to a £1 administration charge) or send you an exchange. This does not affect your statutory rights. We regret that postage and packing are direct costs and cannot be refunded. Please note: Careycompany does not pay the cost of return postage. There is a £1 administration charge for all refunds unless we have made an error. To return goods, please package securely and send to: Careycompany, Summercourt, Ridgeway, Ottery St Mary, Devon EX111DT We recommend you use a recorded service.


Faulty Goods


Faulty or damaged goods should be reported immediately and no later than 24 hours after delivery. All unwanted goods should be returned within 7 days using an insured delivery service. once received, replacement goods will be promptly dispatched free of any further charges. Where appropriate, and at our sole discretion, customers will be reimbursed for any return delivery charges, in the way of complimentary goods or acccount credit. We reserve the option to redeem a restocking fee (typically 10%), to be deducted from the refund value, for any goods returned, after 7 days, as ordered in error or considered personally unsuitable upon inspection. We take great care to ensure the quality of the products we supply, but should they prove to be faulty we will replace or refund the value of the goods in full. Please send faulty goods to: Careycompany, Summercourt, Ridgeway, Ottery St Mary, Devon EX111DT We recommend you use a recorded delivery service and will of coarse, refund the full cost of return postage. This does not affect your statutory rights.